Q. Who makes your products?
All our items are either handmade or completely designed by the two of us & when necessary made for us by different manufacturers. We pride ourselves on creating our own unique brand of custom made products & work very hard to make high quality original content. We are only a small team of two but we're truly dedicated, love what we do & will continue to strive to challenge ourselves each & every day.
Hayley - Seamstress & Jesse - Designer
Q. How can I make an order?
You can make a custom order in a few different ways, the first is through our online store. We have a bunch of different items available & it's a great place to leave us positive feedback on our products. (This is extremely important as it helps us gain future customers). The second option is by email, this is an easy way for us to organise your custom order if an item is unavailable on our website. The third & final way is through social media (Facebook, Twitter or Instagram) via dm.
Q. How long will my order take to be made?
As everything we make is handmade & we do get a lot of ongoing orders, keep in mind that it does take us time to craft each item. A product can take anywhere from a few days to a few weeks & it all really depends on how many orders we already have along with how busy we are due to any upcoming events we attend.
Q. How long does it take to ship my item?
We are based in Australia, most standard parcels posted within Australia come with free tracking & the delivery time depending on your location takes approximately 2-7 working days. Items however posted internationally take longer, usually between 7-14 working days & it has be known to take even longer depending on the postage system. (To be safe always allow for up to 6 weeks before messaging us about your parcel). Please note that tracking for international parcels is not included in our standard shipping fee as it is more expensive. It's always best to organise postage with us before you make an order to ensure your parcel comes with tracking or if you have any other special requests. Most importantly if you have a deadline, any concerns or further questions make sure you message us as it can cause issues if you do it too late.