Custom Order Info
CUSTOMISING - You can order a custom version of any of our handmade products. Customisable features include but are not limited to; fabric colours and types, ear type, buttons, toggles, aglets and other notions, additional trims, colour panel placement and pockets. In some cases you can even add a personalised custom engraving to your item.
SIZING - All our capes are one size fits all, due to their loose fitting nature, they fit almost anyone. The circle capelets, as they have no shoulder seams can fit children from around 8 years old. We are proud to offer 7 size's ranging from XS - 3XL for our other clothing items; hoodies, t-shirts, crops etc.
PROCESSING TIME - As we are a small team of two, all of our items take time to create. We please ask that you are patient while we hand craft your item/s. Turnover time is generally around 2-5 weeks, but it can take longer depends on our workload and the size of the project. Feel free to contact us at any time for a more accurate estimate or an update on the process of your order.
DELIVERY - We are based in Australia, the delivery time depending on your location takes approximately 2-7 working days. Items posted internationally take approximately 7-14 working days but can be known to take longer depending on the postage system so please allow for up to 6 weeks before messaging us about your parcel. Tracking for parcels is not included in our international economy air rate because it is an additional cost.
LIVE ON TWITCH - Strictly no returns, as each item is custom and made to order (Unless a mistake has been made or the item is premade). Premade products if unworn & unwashed can be refunded or exchanged within 14 days of delivery. If 14 days have gone by since delivery of the product, we cannot offer a refund or exchange. (Customer must cover the shipping if they decide to return an item). If in the rare case the product arrives damaged or if the product is not what you ordered, notify us within 14 days of delivery with your order # along with all the details. Mail your returns to PO BOX 818 Pakenham VIC 3810.