Who makes the products?
All our items are either handmade or completely designed by the two of us (we are a family run business) & when necessary elements made for us by different manufacturers. We pride ourselves on creating our own unique brand of custom made products & work very hard to ensure we produce high quality content. We're only a small team of two but are truly dedicated, love what we do & continue to strive to challenge ourselves each & every day.
How long will my order take to be made?
As everything we make is handmade & we do get a lot of ongoing orders, keep in mind that it does take us time to craft each item. A product can take anywhere from a few days to a few weeks & it all really depends on how many orders we already have along with how busy we are due to any upcoming events we attend.
How long does it take to ship my item?
We are based in Australia but we do ship internationally. Most standard parcels posted within Australia come with free tracking & the delivery time depending on your location takes approximately 2-7 working days. Items however posted internationally take longer, usually between 7-14 working days & it has been known to take even longer depending on the postage system. (To be safe always allow for up to 6 weeks before messaging us about your parcel). Please note that tracking for international parcels is not included in our standard shipping fee as it is more expensive.
How to care for your items?
To ensure the longevity of this product we suggest hand or gentle machine wash with cold or warm water. Use a gentle detergent (or wool detergent if item consists of wool). We recommend removing any detachable features before washing. Drip dry. A warm iron can be used if necessary & only dry clean if needed.
Do you accept returns?
Products unworn & unwashed can be refunded or exchanged within 14 days of delivery. If 14 days have gone by since delivery of the product, we cannot offer a refund or exchange. (Customer must cover the shipping if they decide to return an item). If in the rare case the product arrives damaged or if the product is not what you ordered, notify us within 14 days of delivery with your order # along with all the details. Mail your returns to PO BOX 818 Pakenham VIC 3810.