Who makes the products? Each product is hand made and completely designed by us, our small creative team. Priding ourselves on making our own brand of custom made to order apparel, focusing on our environmental impact the production process has on the earth and producing slow fashion. This helps us ensure we produce high quality items with very minimal waste.
What can I custom order? You can order a custom version of any of the handmade products available on our website. Customisable features include but are not limited to; fabric colours, material, ear type, buttons, toggles, aglets or other notions, trims, colour panel placement and pockets. You can even add a personalised engraving to your item.
Do you ship worldwide? We are based in Australia and ship worldwide. The delivery time within Australia takes approx. 2-7 working days. Items posted internationally can take approx. 7-14 working days but can be known to take longer depending on the postage system. Please allow for up to 6 weeks before messaging us about your parcel as delays do happen. It's important to note that tracking for parcels is not included in our international economy air rate and is an additional cost.
Sizing options available? We are proud to offer a large variety of unisex size's, ranging from XS - 3XL. Some items due to their loose fitting nature are one size and fit most people. We make our own custom patterns, additional size options can be requested.
Process time for my order? Everything we make is handmade and we do get a lot of ongoing orders, please keep in mind that it does take us time to craft each item. A product can take anywhere from a few days to a few weeks. It all really depends on how many orders we already have along with how busy we may be at the time of year due to any upcoming events we attend. Once an order has been confirmed and paid it get's added to our order waiting list. This page can be publicly viewed and shows what we are currently working on and what stage in production each order is positioned in the queue.
Where do you live stream? We make many of our custom orders live on Twitch. The stream is a great hangout space to ask questions but most importantly have fun with our friendly, welcoming community. You will often see sneak peaks of new items coming soon or see other custom orders being made to help inspire your own project.
How to care for your items? To ensure the longevity of this product we suggest hand or gentle machine wash with cold or warm water. Use a gentle detergent (or wool detergent if item consists of wool). We recommend removing any detachable features before washing. Using a laundry bag. Drip dry. A warm iron can be used if necessary & only dry clean if needed. We wash all our items in laundry bags
What is your return policy? No returns on custom commissions or items made to order. Only in the rare case a mistake has been made or an item is faulty. If this is the case notify us within 14 days of delivery with your order #BF along with all the details and mail your returns to PO BOX 818 Pakenham VIC 3810.