SHIPPING - This is a limited product that's completely hand made. The production of this item doesn't begin until after the order is placed and the quantity that's available is our way of informing the customer on the total amount we are able to create with what materials we have in stock. (Approx. 2 - 4 weeks).
POSTAGE - We are based in Australia, the delivery time depending on your location takes approximately 2-7 working days. Items posted internationally take approximately 7-14 working days but can be known to take longer depending on the postage system so please allow for up to 6 weeks before messaging us about your parcel. Tracking for parcels is not included in our international economy air rate because it is an additional cost. (Please send us a message if you have any concerns or further questions).
RETURNS - Products unworn and unwashed can be refunded or exchanged within 14 days of delivery. If 14 days have gone by since delivery of the product, we cannot offer a refund or exchange. (Customer must cover the shipping if they decided to return an item). If in the rare case the product arrives damaged or if the product is not what you ordered, notify us within 14 days of delivery. Contact firstname.lastname@example.org with your order # along with all the details and mail your returns to PO BOX 818 Pakenham VIC 3810.
ADDITIONAL INFO - Please take into consideration that most of our products are made to order and before we can post your purchase it does take time to make each item. (It is important to know that occasionally we do get overloaded with orders at busy times of the year or we may be away exhibiting at an event/convention which can cause delays).